Return & Exchange Policy

RETURNS & EXCHANGES POLICY – PADELISTA

At Padelista, we strive to ensure complete satisfaction with every purchase. If you are not fully satisfied, returns and exchanges are handled as outlined below.

1. General Policy

All returns and exchanges are reviewed on a case-by-case basis and remain at the sole discretion of Padelista. We reserve the right to decline any request that does not meet the conditions stated in this policy.

2. Eligibility for Returns & Exchanges

  • Requests must be made within 14 days of receiving the order.

  • Items must be:

    • Unused, unworn, unwashed, and undamaged

    • In original condition with all tags and packaging intact

Non-returnable / Non-exchangeable items (due to hygiene reasons):

  • Socks

  • Sweatbands

  • Accessories worn on the body

  • Any item explicitly marked as final sale

3. Promotional & Discounted Items

  • Promotional offers such as “Buy 1 Get 1 Free” or discounted bundle offers are not eligible for refunds.

  • Exchanges for size or color may be permitted, subject to stock availability and policy approval.

4. Refund Process

  • Approved refunds will be processed to the original payment method used during checkout.

  • Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

  • Processing times may vary depending on the payment provider.

5. Rejected or Unaccepted Returns

If a returned product is rejected during inspection:

  • Two delivery attempts will be made to return the item to the customer.

  • If delivery is not accepted, the item will be sent for liquidation, and no further delivery requests can be entertained.

6. Incorrect or Unintended Returns

Any items mistakenly returned to Padelista that do not belong to our brand remain the sender’s responsibility. Padelista will not be liable for returning such items.

7. Missing or Wrong Items

If you receive a missing or incorrect item, please contact us within 14 days of delivery at:

📧 info@padelista.ae

Please include:

  • Order number

  • Name of the missing item (if applicable)

  • Clear photos of the incorrect item received versus the item ordered

Our support team will review the case and respond within 3 working days.

⚠️ Requests submitted after the specified time frame or without proper evidence may not be eligible for resolution.

8. Additional Notes

  • Original proof of purchase is required for all returns and exchanges.

  • Cross-channel returns are not permitted (online purchases cannot be returned or exchanged in-store, and vice versa).

  • All decisions made by Padelista regarding returns and exchanges are final.